Customer Services

Other Service Related Applications

TEI customers are assured of quality service at any business center. Visit your nearest branch for any of the following needs.

Customer Services

Visit Your Nearest TEI Business Center

Tarlac Electric Inc. (TEI) customers are assured of quality customer service no matter which business center they may visit. Our staff are ready to assist you with billing concerns, account updates, service requests, and more.

Available Services

Billing & Payments

6 services available

  • Bill deposit refund
  • Bill deposit upgrade
  • Billing adjustment
  • Billing inquiries
  • Bill payment
  • Correction of payment

Account Management

3 services available

  • Correction of name and service address
  • Processing of change account ownership
  • Senior citizen discount application

Bring a valid government-issued ID and supporting documents when visiting for account management requests.

Service Requests

4 services available

  • Electric service disconnection request
  • Filing of complaint
  • Net metering application
  • Upgrading of load

All Available Services

  • Bill deposit refund
  • Bill deposit upgrade
  • Billing adjustment
  • Billing inquiries
  • Bill payment
  • Correction of name and service address
  • Correction of payment
  • Electric service disconnection request
  • Filing of complaint
  • Net metering application
  • Processing of change account ownership
  • Senior citizen discount application
  • Upgrading of load

Visit Us In Person

Our offices are open Monday–Friday, 8:00 AM – 5:00 PM. Bring valid ID and any relevant documents for faster processing.

Mabini St., Tarlac City, Tarlac

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Need help? We're here 24/7.

Contact our customer service team for immediate assistance.

(045) 606-1834 Email Us