All TEI customers are required to maintain a bill deposit as a guarantee of payment. Learn how it is calculated, when it changes, and how to claim a refund.
Billing
Whether you're a new applicant or a client requesting for reconnection. all Tarlac Electric Inc. (TEI) customers are required to pay a bill deposit. Approximately equivalent to one month of the customer's electric bill, this amount guarantees that he will be able to pay his statement. TEI will base the bill deposit on the customer's estimated electricity consumption or load schedule, which is submitted during service application. However, the amount is adjusted yearly depending on the actual average monthly electric energy consumption of the customer.
Good to know
Important
Failure to pay the required bill deposit shall result in the disconnection of your electric service.
Approximately equivalent to one (1) month of the customer's estimated electric bill or load schedule.
Required
All customers — new applicants and reconnection requests — are required to pay a bill deposit before service begins.
Yearly
TEI reviews and adjusts the deposit every year on the anniversary month of your service contract based on actual average usage.
Annual Review
Every year on the anniversary month of your service contract, TEI reviews your bill deposit to make sure it still covers your monthly usage.
Deposit Increases
If your actual average monthly bill is higher than your deposit by 10% or more, your bill deposit will be adjusted accordingly and an additional amount will be collected from you. The corresponding interest shall be applied to your bill deposit adjustment.
Payment Options
One-time or staggered basis
No Change
If the amount falls within the acceptable range, no additional fee will be collected from you. This also means that you will not be able to claim a bill deposit refund.
Refund Eligible
If your actual average monthly bill is less than 90% of your bill deposit, you can apply for a refund of the excess amount at any TEI business center.
Refund Method
Cash or check — available at any TEI business center.
Practical Example
If your current bill deposit is ₱1,000:
Avg. Bill > ₱1,100
Deposit will be adjusted upward
₱900 ≤ Bill ≤ ₱1,100
No change to deposit
Avg. Bill < ₱900
Excess refund can be claimed
Refund
Customers who have maintained a good payment record may request a full refund of their bill deposit by filing a refund application at any TEI business center.
Good-Payer Refund
A customer who has diligently paid their electric bills on or before the due date for three (3) consecutive years can request the full refund of their bill deposit by filing a refund application. TEI will refund the amount within one (1) month of receiving the application.
If the customer fails to pay an electric bill after receiving the refund, TEI will restore the bill deposit requirement.
On Termination
Customers terminating their TEI service can also avail of their bill deposit refund one (1) month from the date of service termination, as long as all outstanding bills have been settled.
Refund can be requested 1 month after service termination date.
All outstanding bills must be fully settled before the refund can be processed.
Documentation
Present the following at any TEI business center to facilitate your refund.
Standard
Present the original Official Receipt issued by TEI at the time of deposit payment.
If Receipt is Lost
Submit a notarized affidavit of loss executed before a registered attorney.
If Account Owner is Deceased
The authorized representative must present the death certificate of the account owner.
Contact our customer service team for immediate assistance.